What is the typical delivery time for orders placed on NER Traders Ecommerce?

[nertrader]

​As of April 2025, NER Traders Ecommerce, operating in Bangladesh, is required to adhere to national regulations governing delivery times for online orders. According to guidelines set by the Ministry of Commerce, e-commerce companies must deliver products within specific timeframes based on the customer's location relative to the seller.​

Delivery Timeframes:

Within the Same City: For customers located in the same city as NER Traders Ecommerce, the company is mandated to deliver products within five days of receiving advance payment. ​

Different Cities or Villages: For orders placed from other cities or rural areas, the delivery period extends to ten days following advance payment. ​

Operational Guidelines:

To ensure timely deliveries, e-commerce platforms like NER Traders Ecommerce are expected to follow these steps:​

Order Processing: Upon receiving an advance payment, the company should hand over the ordered product to the delivery service within 48 hours. Customers must be notified of this handover via SMS, email, or phone call. ​

Delivery Execution: The delivery service is responsible for ensuring the product reaches the customer's address within 72 hours of receiving it from the e-commerce company. ​

Regulatory Compliance:

Failure to comply with these delivery timelines can result in significant penalties, including:​

Revocation of the company's trade license.​

Additionally, customers have the right to seek legal remedies through the Directorate of National Consumer Rights Protection and other judicial avenues if products are not delivered within the specified timeframes. ​

Conclusion:

NER Traders Ecommerce, like all e-commerce entities in Bangladesh, is legally obligated to deliver products within five days for local orders and ten days for orders from other regions, following advance payment. Adherence to these timelines is crucial to ensure customer satisfaction and avoid legal repercussions.​